Support center

Find answers to the most frequent questions

I have not placed my order yet

I already made my order

Other questions

I have had plants in the past, but they have all died. Does Lady GreenBug help me care for them properly?

All our plants have a description with the spaces where you can establish your plant; as well as the main cares they must have in terms of temperatures, light and irrigation.

Why is my plant a different color from the photo?

The essential characteristics of the products through technical descriptions from collaborating companies and own photographs that illustrate live products and / or ornamental accessories. All this is done within the limits of the technique and respecting the best market standards.

What payment options do you have?

We accept American Express, Maestro cards and any Visa and MasterCard registered in the secure payment system Verified by Visa.

Do you ship to all of Spain?

Yes, we do standard shipments to all of Peninsular Spain

How much will I have to pay for shipping and other accessories?

The shipping cost will be borne by Green LadyBug as long as you select the standard option. Keep in mind that the shipping cost may vary depending on the weight and destination of the plants, pots or accessories. If you have any questions regarding shipments, write to us at

Do the prices include VAT?

All our prices include VAT in the online store.

How long should I wait to receive my order?

We trust that you will receive your plants in 24 to 48 hours or sooner if you place your order before 4:00 p.m. on business days. If you place your order after 4:00 PM on business days, you are more likely to receive your orders within 48 hours.

How can I make sure that I have made my purchase correctly?

When you have made your purchase you will receive the order confirmation and the respective invoice by email, make sure that the information provided in your personal data form is correct.

What should I do if I receive an incorrect order?

We strive so that your plant reaches you healthy and perfect. If you consider that your plant has not arrived in the best condition, you can return it: contact us or write to us directly at and include a photo of the plant.

You have up to 15 days to return your plant after receiving it and you will receive a new plant as soon as possible.

What should I do if I want to return an order?

For the return of accessories and flower pots; They can be returned to our nursery and once received the amount will be refunded. The shipping cost is paid by the customer.

What to do if there is an error in the shipping details?

Make sure the shipping address is correct. We cannot guarantee delivery if this information is incorrect or incomplete.

If we verify that the information provided is not correct, we will contact you to correct it and / or request additional details. Keep in mind that the modification of this data will influence the delivery date.

How are the plants shipped?

Plants and pots are sold separately. The photos of the plants with the pots on our website are a visual reference to help you choose.

Make sure to look at your shopping cart, there you can see all the products ordered and add or remove plants, pots or ornamental accessories.

How can I contact you?

If you have any questions regarding the return or cancellation conditions, write to us at

Are the products guaranteed?

All of our live products are guaranteed. We promise to replace a new one or make the corresponding payment if any of your products suffered from a manufacturing defect within 15 days of delivery.

Can you deliver the order to hospitals and / or public buildings?

Deliveries to hospitals, companies, universities or public buildings are not guaranteed, although in most cases, they are made without any problem.

If your order is directed to any of these destinations, please provide us with a contact telephone number and all the additional information necessary to ensure that the shipment actually reaches the final recipient.

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