These are the Terms and Conditions that regulate the contractual relationship for the acquisition of live products and ornamental accessories that Lady GreenBug offers in its online store Lady GreenBug.
The Terms and conditions of sale described below are subject to the contractual relationship between all users who become clients of the Lady GreenBug website under its corporate name Orvitec Assessorament SL, hereinafter called ( Client) and the seller who is the company XXXXX hereinafter called Lady GreenBug, failing that, the owner of the ecommerce: www.greenladybug.com domiciled at Carrer de Lluís Companys, 12, 08840 Viladecans with tax identification B60970233.
1.1. The purpose of these Terms and Conditions of purchase is the supply by Lady GreenBug of live products and / or ornamental accessories offered in its ecommerce, in exchange for an economic benefit.
2. Entry in force
2.1. These Terms and Conditions, together with your order confirmation, constitute the contract between Lady GreenBug and the Customer for the supply of live products and / or ornamental accessories. No other Terms and Conditions shall apply.
2.2. It will be understood that the Client agrees with the general conditions provided in this text from the moment he accepts that he has read and agrees with these Terms and Conditions.
3. Place an order
3.1. In order to place an order, the Customer must be over 18 years of age.
3.2. The Client must carry out and comply with the purchase process and the total payment with any of the means that the website provides.
3.3. When the Client places his order, we will send him an order number and the invoice to the email provided.
3.4. By making the request for your order, the Customer is making us an offer to purchase the products he has selected in accordance with these Terms and Conditions. Lady GreenBug may or may not accept your offer.
3.5. If we accept your order, we will notify the customer of our acceptance by issuing an order confirmation. We will send you your order confirmation by email, provided that the Customer has provided us with their email address in their personal data form.
3.6. Understanding that Lady GreenBug sells live products to her customers; and trying as much as possible to maintain stocks, there could be an occasion when it is not possible to fulfill the dispatch of the product. If this happens, we will contact the Customer to suggest alternative live products that could replace the initial purchase. If the client does not agree with the alternatives presented, the order will be canceled and the total amount paid by the client will be refunded. The return of these sums of money will be the limit of our responsibility towards the Client in the event that it is impossible for us to supply the requested products.
4. Supply of your products
4.1. We will supply you with the products indicated in the confirmation of your order, in accordance with these Terms and Conditions.
5. Information about the products
5.1. We pay great attention to the information regarding the essential characteristics of the products through technical descriptions from collaborating companies and from our own photographs that illustrate live products and / or ornamental accessories. All this is done within the limits of the technique and respecting the best market standards.
Note: All prices include VAT in the online store.
< br /> 6.1. The price of each product will be clearly determined on the website. The price and conditions of the products offered may vary, but in any case they will always govern for the Client.
6.2. We reserve the right to charge for the order from the moment it is received.
6.3. The sale prices indicated in our Online Store are shown as follows:
6.4. All standard shipping service costs are indicated in the price of the products. Standard shipping service costs are borne by Lady GreenBug and will be added to the total amount of the selected products. For clients outside of Spain, you will be informed of the costs before confirming the order and finalizing the contracting process.
6.5. We reserve the right to change our prices at any time. However, we undertake to apply the rates in force indicated on the website at the time of placing the order by the customer.
7.1. The Client must take into account that the orders will be sent within the limits of available stock. If one of the items ordered is not in our stock, we undertake to contact the Customer as soon as possible (from the date on which the order was placed) to inform them of the period in which we can send their product (s). ). In case you are not interested in waiting, you can request a refund of the amounts you have paid for said item.
8. Payment of the products
8.1. Lady GreenBug has partnered with Google Pay, Paypal, Apple Pay, and Bizum to ensure maximum payment security. When he sees the symbol of, Google Pay, Paypal, Apple Pay and Bizum, the Client can consider that his operation is 100% protected.
8.2. If our security department suspects an anomaly or fraud, Lady GreenBug reserves the right to cancel the transaction for security reasons.
8.3. Lady GreenBug offers the Customer 2 payment methods:
● Payment by credit / debit card:
● If you choose to pay by card, the Customer's order cannot be taken into account and will not be processed until the payment has been authorized by your bank or box. Online payment by credit card is made through the "double validation factor" security system, which encrypts your bank details when they are transmitted over the internet that complies with the European payment regulations PSD2. For security reasons, Lady GreenBug verifies all orders paid by bank card.
8.4. At the end of the purchase, whether by a consumer or company, the invoice will be sent to the registered email.
9. Delivery of the products
9.1. We will send the Customer their products to the delivery address that appears in their personal data form.
9.3. If the item indicates "in stock" when placing the order, the period between placing the order and the delivery date will be 2/4 working days from our validation of the payment received. If the item is not in stock at the time of ordering, we will contact the Customer to inform them properly. Estimated delivery times are for orders placed on the peninsula. No deliveries are made to the Balearic Islands, the Canary Islands, Ceuta or Melilla.
9.4. We will deliver the product once it has been verified that the effective payment has been executed correctly.
9.5. We understand hours and days as hours and working days, thus excluding Saturdays and Sundays and holidays. If for any reason attributable to Lady GreenBug this period is exceeded, we will notify the Client of the incident and propose alternative solutions.
9.6. The Customer agrees that he or another designated person is at the address indicated to receive the package. In case of not being the first time, the carrier will insist one (1) more time. If the order still cannot be delivered, it will be returned to us, and the Customer must contact Lady GreenBug to request the return minus the shipping costs or return of the merchandise that will be borne by the Customer.
10. Product warranty
10.1. All live products offered by Lady GreenBug are guaranteed. We promise to replace a new one or make the corresponding payment if any of your products suffered from a manufacturing defect within a period of 15 days from delivery.
10.2. The consumer must inform us of the lack of conformity of the product within 15 days from when he became aware of it by email that he wishes to return a product. In this way, we will organize the return in the most suitable way. In the event that the problem of said product is not under warranty, it will be the consumer who pays the possible additional expenses that may arise from said return.
11. After-sales service
If you wish contact our Customer Service:
● You can send us a message to email@example.com
12. Obligations of Lady GreenBug and the Client
12.1 . Lady GreenBug undertakes to make available to the Client all the necessary information regarding the products it offers as well as the orders. Lady GreenBug is not responsible for the non-execution of these conditions in case of force majeure, fortuitous event or an unforeseeable event either on the part of the Client or a person outside the contract.
12.2. The Client undertakes to fill in the order forms and their fields according to the instructions indicated. Lady GreenBug will protect the data in accordance with the data protection law. The Customer also agrees to pay the price of the product, with the corresponding taxes already included.
12.3. We remind you that it is advisable to keep a copy of the data contained in the products purchased. Lady GreenBug is not responsible for any loss of data, files or, in general, for any damage resulting from a failure to backup by the Customer of the data contained in the products purchased.
12.4. Lady GreenBug is not responsible for the consequences that may result from an inappropriate use of the products sold in its Online Store.
All opinions written by Clients are controlled by the marketing team. If the opinions received violate the law, ethics or morals (abusive advertising, defamation, insults, comments out of context ...), Lady GreenBug reserves the right to reject or request a review of said opinions.
14. Protection of personal data
14.1. The personal data that the Client must provide us is essential for sending orders and drafting invoices. The absence of these data entails the automatic cancellation of the orders. By registering on the page, the Client undertakes to provide us with valid personal data, data that allow the provision of the service by Lady GreenBug and the correct identification of the registered Client, as well as the sending of information and advertising of the different products and offers that Lady GreenBug may have on its web pages.
15. Intellectual property
15.1. All content of the Lady GreenBug Online Store and its Blog (illustrations, texts, names, brands, images, videos) is the property of Lady GreenBug. Any partial or total reproduction of the content through any procedure and on any medium is subject to the prior and express authorization of Lady GreenBug.
16. Applicable law and jurisdiction
16.1. This contract will be interpreted and governed by current Spanish and European legislation.
16.2. These general conditions are ruled by the Spanish Law. The parties submit, at their choice, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the company's domicile.
17. Regarding promotions and coupons
17.1. All promotions and coupons have an expiration of one month if the promotion does not specify it differently.
17.2. Promotions that are discount coupons will always be applied solely and exclusively to the value of the product.
17.3. Promotions that are discount coupons will always have a minimum amount to be consumed.
17.4. Lady GreenBug reserves the right to cancel a promotion to a person who makes an incorrect use of it, or who under different identities acquires numerous units of the promotion.
18. Modifications to the General Conditions < br /> Lady GreenBug reserves the right to modify, at any time and without prior notice, the presentation and configuration of the website, as well as the General Conditions of Use. Clients will always have these General Conditions in a visible place , freely accessible for as many inquiries as you want to make. Clients must carefully read these General Conditions of Use each time they access the website. In any case, the acceptance of the General Conditions of Use will be a prior and indispensable step to the contracting of any service available through the website.
Lady GreenBug offers the possibility of subscribing to its exclusive #Plantfluencer community, obtaining a discount voucher for 5 euros. In no case may discounts be accumulated together with a subscription.
20. Promotion help us to take care of the planet.
Our commitment is social responsibility, we contribute 20% of our profits each year to social activities focused on reforestation. Through Green Ladybug we take care of the planting and maintenance of native trees, thus contributing to the increase of biodiversity, the ecological restoration of degraded areas and environmental awareness. Our clients become actors of change, because each purchase represents a contribution to our commitment to the planet and society. Only one entry per individual is allowed. The participation of legal persons is not allowed.