Shipping costs

● Standard shipments to all Peninsular Spain.

The shipping cost will be assumed by Green LadyBug as long as the customer selects the standard option. The shipping cost may vary depending on the weight and destination of the plants, pots or accessories.

Deliveries

We trust that you will receive your plants in 24 to 48 hours or sooner if you place your order before 4:00 p.m. on business days.

If you place your order after 4:00 p.m. on business days, it is more likely that you will receive your orders in 48 hours.

The delivery schedule is from Monday to Friday between 9:00 a.m. to 8:00 p.m. At the moment we cannot guarantee an exact delivery time.

If your order has already been sent, it cannot be canceled while it is on its way, and the return does not apply.

About your order

Plants and pots are sold separately. The photos of the plants with the pots on our website are a visual reference to help you choose.

Make sure to look at your shopping cart, there you can see all the products of your order and add or remove plants, pots or ornamental accessories.

Incorrect or incomplete submissions

Make sure the shipping address is correct. We cannot guarantee delivery if this information is incorrect or incomplete.

If we verify that the information provided is not correct, we will contact you to correct them and / or request additional details.

Keep in mind that the modification of this data will influence the delivery date.

Orders that cannot be delivered on time due to incorrect or incomplete information do not qualify for returns.

Delivery to places other than the usual address Deliveries to hospitals, companies, universities or public buildings are not guaranteed, although in most cases, they are made without any problem.

If your order is directed to any of these destinations, please provide us with a contact telephone number and all the additional information necessary to ensure that the shipment actually reaches the final recipient.

Returns

We strive so that your plant reaches you healthy and perfect.

If you consider that your plant has not arrived in the best condition, you can return it: contact us or write to us directly at info@greenladybug.com and include a photo of the plant.

You have up to 15 days to return your plant after receiving it.

You will receive a new plant as soon as possible.

Keep in mind that although we try to make the plants as similar as possible to those that appear on our website, each plant is a unique living being.

Therefore, it is natural that they are not exactly the same, this is not an acceptable reason for their return.

To return accessories and flower pots; They can be returned to our nursery and once received the amount will be refunded. The shipping cost is paid by the customer.

If you have any other questions regarding the return or cancellation conditions, write to us at info@greenladybug.com.

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